Terms of Service

About BellaBloomBox AB

The company is based in Vänersborg.

Order

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details regarding products, price, billing, and shipping address.

Delivery

Our normal delivery times are 1-5 business days. PLEASE NOTE! Orders placed on weekends will be shipped on Monday at the earliest.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT.

We reserve the right to change prices due to supplier price changes, typographical errors in the price list, and inaccurate pricing caused by incorrect information. We also reserve the right to adjust prices.

Right of withdrawal

When purchasing goods on the website, as a customer, you have a statutory 14-day right of withdrawal, which applies from the date you receive an ordered item.

5.1 When exercising your right of withdrawal:

• You must notify us of your withdrawal. The notification should be sent to us at info.bellabloombox@gmail.com. Your notification must clearly state your name, address, email address, order number, and which box the return concerns.
• You should return the products to us immediately and no later than 14 days after the withdrawal notification.
• You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be shipped well-packaged and in their original packaging.
• We reserve the right to deduct an amount from the refund corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

• Products that have been sealed (with a tamper-evident seal) for health or hygiene reasons and where the seal has been broken by you.
• Products that are sealed audio or video recordings and where the seal has been broken by you.
• Services that have been fully performed and where you have expressly consented to the service commencing without a right of withdrawal.

Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the fault free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be submitted immediately after the defect has been discovered.

6.1 How do you handle a complaint?

• Any faults and defects must always be reported to info.bellabloombox@gmail.com, stating your name, address, email address, order number and a description of the fault.
• If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping costs for approved complaints.
• We reserve the right to deny a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.

Disclaimer

• We take no responsibility for indirect damage that may arise from the product.
• We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.
• Furthermore, no responsibility is taken for any changes to products/product features that have been altered by the respective supplier and other factors beyond our control.

Product Information

We reserve the right for any printing errors on this website as well as for products being sold out. We do not guarantee that the images reflect the exact appearance of the products, as there may be a certain color difference depending on the monitor, photo quality, and resolution. We always try our best to display the products as accurately as possible.

Cookie Information

According to the Electronic Communications Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in a cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your web browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.

Personal data

By shopping at BellaBloomBox AB, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or transfer your data to third parties without a legal basis.

Bella Bloom is responsible for the processing of personal data that you, as a customer, have provided to us. Your personal data is processed by us in order to handle your order, and in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a physical person.

10.2 What data do we store?

To be able to process your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with a legal obligation, such as the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, campaigns, and similar mailings will only be sent with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment Service Provider

When you make a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number will also be stored by the payment provider. This information is stored to process the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are: Stripe.

10.4.2 Shipping company

To be able to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes your first name, last name, and delivery address details. Your email address and/or mobile number may also be shared with the shipping company for notifications.

The shipping companies we collaborate with are: Postnord standard and express.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to enable us to keep you updated with information and offers for marketing purposes.

We use for newsletter mailings.

10.5 Right of Access

You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or to supplement information that is incomplete.

10.7 The Right to be Forgotten

You can at any time request that data relating to you be erased. There are few exceptions to the right to erasure, such as if the data must be retained because we have to fulfill a legal obligation (e.g. under the Accounting Act).

10.8 Responsible for data protection

BellaBloomBox AB is responsible for the storage and and processing of personal data in the webshop and ensures that the rules are complied with.

Changes to the General Terms and Conditions

We reserve the right to change the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted upon order or visit to the website.

Disputes and choice of law

In the event of a dispute, we will comply with decisions from ARN or equivalent dispute resolution bodies.

Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.