Frequently Asked Questions
Here you'll find answers to the most common questions about BellaBox
100% Customer Satisfaction Guarantee
We stand behind our products and services. If you are not completely satisfied with your BellaBloomBox, contact us within 30 days and we will assist you. We offer easy returns or exchanges – no questions asked. Your satisfaction is our priority, and we do everything we can to ensure you feel confident with your purchase.
What is BellaBloomBox?
BellaBloomBox is a subscription service that delivers menstrual products and surprises directly to your home every month. We make your period a little easier and much more enjoyable with hand-picked products that make your period more comfortable.
What's included in the monthly subscription?
In each monthly BellaBloomBox, you'll receive 20 pads or 20 tampons (or a combination of 10 of each – you choose!), plus 4–5 hand-picked surprise products such as sweets, snacks, skincare, or other comforts to make your period a little more pleasant.
What is the First Period Box?
The First Period Box is a one-time purchase perfect for those who are about to get their first period. It contains everything you need: period products (pads/tampons), an information guide, and products to help you feel prepared and confident for this new phase. It's a complete kit so you don't have to worry.
How does the subscription work?
When you subscribe, you choose which period products you want (pads, tampons, or a mix). After that, you automatically receive a box delivered each month. There is no binding period if you choose that option, and you can pause, change, or cancel your subscription at any time by contacting us.
Is there a lock-in period?
You choose at the time of purchase whether you want a commitment period or not. Some subscriptions are offered with a discount in exchange for a commitment period, while others are completely flexible without commitment. Check the product description or contact us to find out what applies to your subscription.
Can I change my subscription?
Absolutely! If you want to change the type of menstrual products, update your delivery address, or make other changes to your subscription, just contact us at info@bellabox.se and we'll sort it out for you.
How do I cancel my subscription?
You can cancel your subscription at any time (if you don't have a lock-in period) by sending an email to info@bellabox.se. Please provide your name and order number, and we will assist you immediately.
How much is shipping?
We offer free shipping on all orders over 399 SEK! For orders under this amount, shipping costs 49 SEK. We ship with Postnord and the delivery time is normally 2–5 business days.
How long is the delivery time?
Our standard delivery time is 2–5 business days from the time the order is placed. PLEASE NOTE! Orders placed during the weekend will be shipped no earlier than Monday of the following week. We also offer express delivery at an additional cost if you are in a hurry.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with tracking information so you can follow your package all the way to your door.
Can I give a BellaBloomBox as a gift?
Yes, absolutely! BellaBloomBox is the perfect gift. You can subscribe or buy a First Period Box for someone else by filling in the recipient's address at checkout. We can also add a personal message if you like!
How do I contact you if I have more questions?
You are always welcome to contact us at info@bellabox.se. We usually respond within 24 hours on weekdays and are happy to help you with everything from orders to returns and general inquiries.